Broadband - Your Questions

What is Broadband Internet & how does it work?
What is Zipnetl Broadband Internet?
Features & Benefits of Broadband Internet
What difference will I see when upgrading from Dial-up Internet to 150K Broadband?
What are the minimum computer specifications?
Can I connect more than one computer to my Broadband Internet?
Who should I contact if I have any queries about the Broadband Internet service?
How can I protect myself against viruses, hackers and spam email?
Does Zipnet offer any Home Networking Options?

What is Broadband Internet & how does it work?

Broadband provides users with a high-speed, always-connected Internet service - removing many of the current frustrations of standard dial-up access.

Currently, most homes access the Internet via a standard dial-up modem, which is connected to a phone line. This delivers data at a speed of up to 56 kilobits per second (kbps). Additionally users have the frustration of waiting to dial-up (connect) to the Internet.

Broadband, on the other hand, has a higher capacity to send more information at a much faster rate. For example, a motorway allows much more traffic to move quickly from town to town than a single lane country road does. Equally, Broadband Internet via cable modem allows more video, data and audio 'traffic' to pass faster. In addition, Broadband is always connected resulting in no more frustrating dial-up connections.

What isZipnet Broadband Internet?

Zipnet Broadband service is our high-speed Broadband Internet service. It connects the home or office computer(s) to the Internet via high-speed cable modem and our fibre optic network. It differs from standard dial-up, which uses a traditional telephone line to connect to the Internet.

Features & Benefits of Broadband Internet

Feature Benefit
High Speed Broadband is faster than normal dial-up Internet access. Speeds vary from more than twice as fast to nearly twenty times as fast.
Free your phone line Because you're phone line is always free you can make and receive calls whilst online
One Flat Monthly Fee No high call charges and you don't have to buy a second phone line to use the Internet.
Always connected There is no need to dial-up or log on. As soon as you switch on your PC you are connected 24/7.

What difference will I see when upgrading from Dial-up Internet to 150K Broadband?

It’s nearly three times as fast as my old dial-up connection – makes all the difference when loading web pages
Shopping online certainly beats wandering round the high street in crowds or bad weather
Being always connected allows you to check the football news as easily as switching on the TV
I save over 7 minutes downloading Kylie's latest hit
The kids find it a quick reference whilst doing homework
It doesn't tie up the phone line all evening

What are the minimum computer specifications?

If you have a PC you will need to ensure that it meets with our minimum specification requirements. Computers bought within the last three years are generally fine. To view the minimum specifications and/or to run the Broadband Checker click here. If you are a Mac user, you can run the online checker by clicking here.

Do I have to pay Internet call charges with Broadband Internet?

No. There are no call charges with ntl Broadband Internet. All you pay is your monthly charge of **£8.99 for 150K, **£12.49 for 600K or **£18.99 for 1Mb Broadband Internet.
To incorporate an Xbox compatible connection to your service the cost is slightly higher per month.

Can I connect more than one computer to my Broadband Internet?

Yes. Please contact our technical support.

No. Unlike most other Broadband providers,Zipnet does not charge you for the cost of the cable modem.

Who should I contact if I have any queries about the Broadband Internet service?

Please contact our sales.